Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Meridia Labs Ltd ("247Rep", "we", "us", or "our") concerning your access to and use of the 247Rep platform and services (collectively, the "Services").

By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

247Rep provides an artificial intelligence-powered platform that enables businesses to automate customer engagement, sales, and support operations. Our Services include:

• AI-powered conversation management and automation
• Integration with third-party messaging platforms via your own API credentials
• Web widget for website integration (no external credentials required)
• Analytical dashboards and reporting tools
• Product catalog management
• Knowledge base training and customization
• Voice-to-text configuration tools
• Website chat widget customization (colors, fonts, logos)
• Chief of Staff assistant — an account-level AI operator available on the web dashboard, Telegram, and Slack

Slack integration & team lane: You may install our Slack app to use the Chief of Staff inside your Slack workspace. The account owner may add workspace members as team members and assign them roles and permissions that scope what the assistant can see and do on their behalf. You are responsible for ensuring you have authority to install the app in your workspace and to add the members you add, and for the actions your team members take through it.

Important: 247Rep is an official Meta Tech Provider. We can connect and manage your WhatsApp Business and other supported Meta messaging integrations directly through our platform, so you no longer need to source and maintain your own API tokens for these channels. We charge only for access to our AI processing capabilities ("AI Brain") and platform features, measured in credits.

Web Widget: Our web chat widget can be embedded on any website using a simple code snippet. This service operates independently and does not require external API credentials. The widget is fully customizable to match your brand identity and includes optional voice recording capabilities.

3.1 Account Creation: You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Platform Connections and Credentials: For WhatsApp and other supported Meta channels, 247Rep connects and manages the technical integration on your behalf as an official Meta Tech Provider — you authorize the connection through Meta's Embedded Signup and do not need to supply or maintain your own Meta API tokens. For any other third-party service you choose to connect using your own account or credentials, you are solely responsible for obtaining, maintaining, and securing those credentials. We store connection tokens only as necessary to provide the Services, encrypt them at rest, and never sell them.

3.3 Account Security: You must notify us immediately of any unauthorized access or security breach. You are responsible for all activities that occur under your account.

3.4 Eligibility: You must be at least 18 years old and capable of forming a binding contract. By using our Services, you represent and warrant that you meet these requirements.

4.1 Credit System: Our Services operate on a credit-based system. Each AI interaction consumes credits from your account balance. Credit pricing and consumption rates are displayed on our pricing page.

4.2 Credit Purchase: You may purchase credits at any time through our platform. Refunds are governed by our Refund Policy, which forms part of these Terms by reference: unused credits may be refundable within the window stated there, while credits that have been used are non-refundable except where required by applicable law.

4.3 Credit Expiration: Purchased credits do not expire while your account remains active. If your account becomes inactive for an extended period, remaining credits may be forfeited on account closure as described in our Refund Policy.

4.4 Free Credits: Every new account receives 100 free credits on signup. These credits are promotional and may be subject to different terms.

4.5 Payment Processing: Payments are processed through secure third-party payment processors. You agree to pay all fees and applicable taxes in connection with your use of the Services.

4.6 Billing Disputes: Any billing disputes must be reported within 30 days of the charge date.

5.1 Permitted Use: You may use the Services only for lawful business purposes and in accordance with these Terms.

5.2 Prohibited Activities: You agree not to:

• Use the Services for any illegal, fraudulent, or unauthorized purpose
• Send spam, phishing messages, or unsolicited commercial communications
• Violate any applicable laws, including privacy, data protection, and anti-spam regulations
• Transmit harmful code, viruses, or malware
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble any part of the Services
• Use the Services to harass, abuse, or harm others
• Impersonate any person or entity or misrepresent your affiliation
• Collect or harvest information about other users
• Interfere with or disrupt the Services or servers

5.3 Third-Party Platform Compliance: You must comply with the terms of service, policies, and guidelines of all third-party platforms you integrate with (including Meta/WhatsApp, Telegram, and Slack — including the Slack API Terms of Service and Slack's acceptable-use policies). You are solely responsible for ensuring your use complies with these third-party requirements.

5.4 Content Standards: You are responsible for all content generated or transmitted through your use of the Services. Content must not be illegal, offensive, defamatory, or infringe on third-party rights.

6.1 Your Data: You retain all rights to your business data, customer information, and content. We process this data only as necessary to provide the Services.

6.2 Data Processing: We act as a data processor on your behalf. You are the data controller responsible for ensuring lawful processing of personal data and compliance with applicable privacy laws.

6.3 Privacy Policy: Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6.4 Customer Consent: You represent and warrant that you have obtained all necessary consents from your customers to process their data and communicate with them through our Services.

6.5 Data Processing Addendum: To the extent we process personal data on your behalf, we do so as your processor and we will: (a) process it only on your documented instructions and as needed to provide the Services; (b) ensure personnel authorized to process it are bound by confidentiality; (c) implement appropriate technical and organizational security measures; (d) engage sub-processors only under written terms imposing equivalent obligations, and maintain a current list of them (see our Privacy Policy); (e) assist you, taking into account the nature of the processing, with responding to data-subject requests and with your security, breach-notification, and data-protection-impact-assessment obligations; (f) notify you without undue delay after becoming aware of a personal data breach affecting your data; and (g) on termination of the Services, delete or return the personal data, except where retention is required by law. A separate, signable Data Processing Agreement is available on request at dpo@247rep.app; where executed, it will govern in the event of any conflict with this Section.

7.1 Our IP: The Services, including all software, algorithms, designs, and content, are owned by or licensed to Meridia Labs Ltd and are protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Services during your subscription.

7.2 Your IP: You retain all rights to your business data, product catalogs, and training materials. You grant us a limited license to use this content solely to provide the Services to you.

7.3 Feedback: Any feedback, suggestions, or ideas you provide to us become our property and may be used without obligation or compensation to you.

7.4 AI Output: Subject to your compliance with these Terms and payment of applicable fees, and as between you and us, you own the content the Services generate at your direction — such as drafted replies, documents, and images ("Output"). Because AI Output is generated probabilistically, it may not be unique to you and may resemble output generated for others; we make no representation that Output is accurate, original, non-infringing, or fit for any particular purpose, and you are responsible for reviewing it before use. You are responsible for ensuring that your prompts, inputs, and use of Output comply with applicable law and do not infringe third-party rights.

8.1 Availability: We strive to maintain 24/7 availability but do not guarantee uninterrupted access. The Services may be unavailable due to maintenance, updates, or factors beyond our control.

8.2 Modifications: We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time. We will provide reasonable notice of material changes when practicable.

8.3 Updates: We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the modified Terms.

9.1 Suspension: We may suspend your access immediately if you violate these Terms, engage in fraudulent activity, or if required by law. You remain responsible for fees during suspension.

9.2 Termination by You: You may terminate your account at any time through your dashboard settings. Unused credits are non-refundable upon termination.

9.3 Termination by Us: We may terminate your account with 30 days' notice for convenience, or immediately for cause (including breach of these Terms).

9.4 Effect of Termination: Upon termination, your access to the Services will cease. We will retain data as required by law and our Privacy Policy.

10.1 As-Is Basis: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.2 AI Limitations: AI-generated responses may contain errors or inaccuracies. You are responsible for reviewing and monitoring all AI interactions with your customers.

10.3 Third-Party Services: We are not responsible for the availability, performance, or policies of third-party platforms (including Meta) that you integrate with.

10.4 Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, MERIDIA LABS LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, OR GOODWILL.

10.5 Maximum Liability: To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Services shall not exceed the greater of (a) the total amount you paid us in the 12 months preceding the event giving rise to the liability, or (b) US$100.

You agree to indemnify, defend, and hold harmless Meridia Labs Ltd, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your use of the Services
• Your violation of any rights of another party
• Your violation of applicable laws or third-party platform policies

12.1 Governing Law: These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.

12.2 Jurisdiction: Any disputes arising from these Terms shall be resolved in the courts of Lagos, Nigeria.

12.3 Informal Resolution: Before initiating formal proceedings, parties agree to attempt to resolve disputes informally by contacting hello@247rep.app.

13.1 Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Services.

13.2 Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.

13.3 Waiver: Failure to enforce any right or provision does not constitute a waiver of that right.

13.4 Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms to any affiliate or successor.

13.5 Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.