Last Updated: November 12, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Meridia Labs Ltd ("247Rep", "we", "us", or "our") concerning your access to and use of the 247Rep platform and services (collectively, the "Services").
By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.
247Rep provides an artificial intelligence-powered platform that enables businesses to automate customer engagement, sales, and support operations. Our Services include:
Important: 247Rep is not a Meta Business Service Provider (BSP). You are required to maintain your own Meta Business Account and provide your own API tokens and credentials for messaging platform integrations (WhatsApp, Instagram, Telegram, Facebook). We charge only for access to our AI processing capabilities ("AI Brain") and platform features, measured in credits.
Web Widget: Our web chat widget can be embedded on any website using a simple code snippet. This service operates independently and does not require external API credentials. The widget is fully customizable to match your brand identity and includes optional voice recording capabilities.
3.1 Account Creation: You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your account credentials.
3.2 API Credentials: You are solely responsible for obtaining, maintaining, and securing your own API credentials from Meta and any other third-party platforms you choose to integrate. We do not store or have access to your API keys beyond what is necessary to provide the Services.
3.3 Account Security: You must notify us immediately of any unauthorized access or security breach. You are responsible for all activities that occur under your account.
3.4 Eligibility: You must be at least 18 years old and capable of forming a binding contract. By using our Services, you represent and warrant that you meet these requirements.
4.1 Credit System: Our Services operate on a credit-based system. Each AI interaction consumes credits from your account balance. Credit pricing and consumption rates are displayed on our pricing page.
4.2 Credit Purchase: You may purchase credits at any time through our platform. All purchases are final and non-refundable unless otherwise required by applicable law.
4.3 Credit Expiration: Credits purchased do not expire and remain in your account until used.
4.4 Free Credits: New AI assistants receive 20 free credits for testing purposes. These credits are promotional and may be subject to different terms.
4.5 Payment Processing: Payments are processed through secure third-party payment processors. You agree to pay all fees and applicable taxes in connection with your use of the Services.
4.6 Billing Disputes: Any billing disputes must be reported within 30 days of the charge date.
5.1 Permitted Use: You may use the Services only for lawful business purposes and in accordance with these Terms.
5.2 Prohibited Activities: You agree not to:
5.3 Third-Party Platform Compliance: You must comply with the terms of service, policies, and guidelines of all third-party platforms you integrate with (including Meta/WhatsApp). You are solely responsible for ensuring your use complies with these third-party requirements.
5.4 Content Standards: You are responsible for all content generated or transmitted through your use of the Services. Content must not be illegal, offensive, defamatory, or infringe on third-party rights.
6.1 Your Data: You retain all rights to your business data, customer information, and content. We process this data only as necessary to provide the Services.
6.2 Data Processing: We act as a data processor on your behalf. You are the data controller responsible for ensuring lawful processing of personal data and compliance with applicable privacy laws.
6.3 Privacy Policy: Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
6.4 Customer Consent: You represent and warrant that you have obtained all necessary consents from your customers to process their data and communicate with them through our Services.
7.1 Our IP: The Services, including all software, algorithms, designs, and content, are owned by or licensed to Meridia Labs Ltd and are protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Services during your subscription.
7.2 Your IP: You retain all rights to your business data, product catalogs, and training materials. You grant us a limited license to use this content solely to provide the Services to you.
7.3 Feedback: Any feedback, suggestions, or ideas you provide to us become our property and may be used without obligation or compensation to you.
8.1 Availability: We strive to maintain 24/7 availability but do not guarantee uninterrupted access. The Services may be unavailable due to maintenance, updates, or factors beyond our control.
8.2 Modifications: We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time. We will provide reasonable notice of material changes when practicable.
8.3 Updates: We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the modified Terms.
9.1 Suspension: We may suspend your access immediately if you violate these Terms, engage in fraudulent activity, or if required by law. You remain responsible for fees during suspension.
9.2 Termination by You: You may terminate your account at any time through your dashboard settings. Unused credits are non-refundable upon termination.
9.3 Termination by Us: We may terminate your account with 30 days' notice for convenience, or immediately for cause (including breach of these Terms).
9.4 Effect of Termination: Upon termination, your access to the Services will cease. We will retain data as required by law and our Privacy Policy.
10.1 As-Is Basis: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
10.2 AI Limitations: AI-generated responses may contain errors or inaccuracies. You are responsible for reviewing and monitoring all AI interactions with your customers.
10.3 Third-Party Services: We are not responsible for the availability, performance, or policies of third-party platforms (including Meta) that you integrate with.
10.4 Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, MERIDIA LABS LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, OR GOODWILL.
10.5 Maximum Liability: Our total liability shall not exceed the amount you paid us in the 12 months preceding the event giving rise to liability.
You agree to indemnify, defend, and hold harmless Meridia Labs Ltd, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:
12.1 Governing Law: These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.
12.2 Jurisdiction: Any disputes arising from these Terms shall be resolved in the courts of Lagos, Nigeria.
12.3 Informal Resolution: Before initiating formal proceedings, parties agree to attempt to resolve disputes informally by contacting hello@247rep.co.
13.1 Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Services.
13.2 Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
13.3 Waiver: Failure to enforce any right or provision does not constitute a waiver of that right.
13.4 Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms to any affiliate or successor.
13.5 Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.
If you have questions about these Terms, please contact us:
Meridia Labs Ltd
Email: hello@247rep.co
Address: Lagos, Nigeria
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